eMaintenance includes consumables management to assist with order planning and stock control. That means you never have to run out of toner, nor do you have to stockpile to avoid running low.
Secure and Simple
eMaintenance uses the HTTPS protocol to ensure all communication between the eMaintenance system and your Canon devices remains secure.
Timely Meter Reading
The eMaintenance system automatically reports the counter readings to Canon Services, eliminating the need for you to manually check and report your readings. Auto reporting means less administration and more accurate billing.
The eMaintenance system will notify Canon automatically, even during non-office hours when a device fault occurs. The eMaintenance system will continue to transmit error messages to Canon as long as the machine remains connected.
Proactive Device Support
The eMaintenance system immediately sends an alert whenever a critical technical fault occurs, or when the device is not performing up to standard. Statistics will be compiled automatically and sent to the administrator (subject to operating conditions) so that timely support can be swiftly arranged.
Canon's unique Remote Diagnostics System (RDS) allows the central administrator to monitor the status, workload and usage pattern for each device. This allows the creation of device performance reports for review.
The eMaintenance system automatically updates the firmware for imageRUNNER ADVANCE devices, allowing your entire device fleet to be updated in tandem. Scheduled updates can be arranged to take place during off-peak hours to further reduce interruptions.
eMaintenance operation facility is certified Internet
Data Center (IDC), The certifications are:
- Privacy mark